Privacy Policy

What this policy covers

This policy explains how we handle personal data and plant data when you visit this website, sign up for a trial, or use the platform to run raw materials, recipes, production, quality, cold chain and distributor sales.

Data you give us

• Account details: name, work email, company, role and plant city entered at signup or on the contact form.
• Plant data: materials, lots, suppliers, recipes, batch records, test results, temperature logs, distributors, orders and returns that your team enters or connects.
• User data for your team: names, roles, login times and actions taken, so every release and approval has a clear owner.

Data collected automatically

We collect basic technical data such as browser type, device, pages visited and IP address to keep the service secure and working. We do not use advertising trackers on the platform.

How we use it

• To create your account and send login details and service emails.
• To run the modules you use, including traceability, batch release and shelf-life planning for your own plants.
• To provide support, onboarding and data import.
• To keep the platform secure, detect misuse and meet legal obligations.

Recipes and plant data

Your recipes, formulas, costs and batch records belong to you. They are encrypted in transit and at rest, and access is limited by the roles you set.

We never sell your data. We do not share your recipes or sales data with other manufacturers, and the AI Shelf-Life Planner trains only on your own data to produce your own plans.

Who we share data with

We use a small number of service providers for hosting, email delivery and backups. They process data only on our instructions and under confidentiality terms. We disclose data to authorities only when the law requires it.

How long we keep data

Batch, test and temperature records are kept for as long as your account is active and for any longer period you set to meet food-safety record rules. When an account closes, you can export your data, after which it is deleted from active systems within 90 days.

Your choices

• Access, correct or export your personal data at any time.
• Ask us to delete your account and personal data, subject to records the law requires us to keep.
• Unsubscribe from product emails. Service emails such as login and security notices will still be sent.

Cookies

The website uses only the cookies needed to run forms, the captcha check and your session. We do not use cookies for advertising.

Contact

For any privacy question or request, write to us through the Contact us page and mark the topic as Something else.